★★★★★ (9 Reviews)
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2 out of 9 (22%) reviewers recommend this product
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Michele
Indianapolis
Reviews 1
Votes 4
· a month ago
Michele
· a month ago
did you change the formula?
Helpful?
Thank you for taking the time to share your experience with our Olay Complete UV365 Daily Moisturizer with SPF 15 Lotion - Sensitive. We sincerely apologize for the situation you encountered. This is not the experience we intend for our consumers, and we will ensure that your feedback is communicated to our Health and Safety Team as well as the broader Olay Team. Although all of our ingredients have undergone thorough evaluation regarding their safety and efficacy when used as directed, we acknowledge that certain individuals may have specific sensitivities to particular ingredients or formulations. We kindly recommend discontinuing the use of this product and contacting us for further assistance. It is worth noting that the last reformulation of this product occurred in September 2017. We hope this information proves useful. We are eager to learn more about your experience and to assist you further. Please do not hesitate to contact us at (800) 285-5170 or via email through the Contact Us page on our website.
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Liz
WI
Reviews 1
Votes 10
· a month ago
Liz
· a month ago
New Formula is terrible
Helpful?
We really appreciate you taking the time to share your experience with our Olay Complete UV365 Daily Moisturizer with SPF 15 Lotion - Sensitive. We are so sorry to hear about what happened and want to help. Please know that this is not the experience we want you to have, and we will be sure to share this information with our Health and Safety Team and the rest of the Olay Team. While all of our ingredients have been thoroughly assessed for their safety and effectiveness when used as directed, we still understand that some of our consumers may have sensitivities that prevent them from using a particular ingredient or formulation. We recommend that you discontinue use of the product and reach out for additional support. When you find the time, please give us a call at (800) 285-5170 or send us an email through the Contact Us page on our website.
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JanM
Oakland, CA
Reviews 1
Votes 23
· 2 months ago
JanM
· 2 months ago
Changed formulation terrible
Helpful?
Thank you so much for being such a longtime loyal consumer of Olay!. We genuinely appreciate you taking the time to share your personal experience with our Olay Complete Lotion for Sensitive Skin with SPF 15. We're really sorry to learn about what you encountered and we would love to help. Please understand that this is far from the experience we strive to provide our customers, and we truly empathize with your concerns. Rest assured, we are passing this information along to our Health and Safety Team as well as the rest of the Olay Team. While we carefully assess all our ingredients for safety and effectiveness when used as directed, we recognize that some individuals may have sensitivities to certain ingredients or formulations, which can affect their ability to use a product. We recommend that you stop using the product and encourage you to reach out to us for further assistance. It may help to know that the last time we updated this product was in September 2017, when we added Vitamin E Antioxidant Complex which helps to neutralize free radicals and protects skin from free radical damage. Whenever you're ready, please contact us by calling (800) 285-5170 or emailing us via the Contact Us page on our website. As always, thank you for choosing Olay.
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Mila
Miami
Reviews 1
Votes 13
· 2 months ago
Mila
· 2 months ago
STOP changing formulas
Helpful?
We appreciate you for reaching out about our Olay Complete Daily Sensitive Moisturizer with SPF 15. We value your loyalty and are saddened to hear that you're no longer able to use the products. We want to assure you that our Complete Daily Moisturizer with SPF for Sensitive skin has not gone through any recent formula changes. However, as you've mentioned, our Active Hydrating Beauty Original Cream has. We understand how frustrating change can be and you can be sure that your comments will be reaching the appropriate people on our team. To make sure of this, we'd like to collect some additional details. You can be assured that every detail provided will be reported to our Health and Safety Team, as well as the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all of our ingredients are thoroughly evaluated to be safe when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we do recommend that you discontinue from using the product. When you have the time, please write to us through our Contact Us page so we can better assist you.
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Diasspointed
San Jose, Ca
Reviews 1
Votes 24
· 3 months ago
Diasspointed
· 3 months ago
Formula change stings my eyes
Helpful?
We want to show our appreciation for you being a longtime loyal consumer of our Olay products; your business is welcome. We also want to thank you for taking the time to share your experience with our Olay Complete UV365 Daily Moisturizer with SPF 15 Lotion for Sensitive Skin, and we are really sorry to hear about what happened. Please know that we truly expected you to get the same superior benefits you have come to know and love with this product, and you can be sure that we will be sharing this report with our Health and Safety Team as well as with the rest of the Olay Team. While we carefully evaluate all of our ingredients to be safe and effective when used as directed, we do recognize that some of our consumers may have their own personal sensitivities that disallow the use of a particular ingredient or formulation. We recommend that you cease use of the product and invite you to contact us for further assistance. Please, at your earliest convenience, give us a call at (800) 285-5170 or send us an email through our Contact Us page on our website. We look forward to assisting you!
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Ester
NY
Reviews 1
Votes 8
· 3 months ago
Ester
· 3 months ago
Calms my skin
Helpful?
Ann
California
Reviews 1
Votes 18
· 5 months ago
Ann
· 5 months ago
changed formula?
Helpful?
Thank you for leaving this review on our Olay Complete Lotion with SPF 15. We're sorry to hear you dislike the change and that you feel like it coats your face. There was a minor formula change on this product, the benefits have not changed. Please try using a little less moisturizer and massage it gently into your skin until it has been fully absorbed. If that doesn't help, try using a less hydrating version, consider using Olay Whip moisturizer . They provide a light-as-air finish without a sticky or greasy feeling. We'll be sure to share all of your feedback on this with our team. If there's anything else you'd like to share or you need anything further you can reach us through our Contact Us page.
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megs09
Grand Rapids, MI
Reviews 1
Votes 27
Gender Female
· 5 years ago
megs09
· 5 years ago
Gender Female
Only Moisturizer For ME!
Helpful?
Thank you for sharing your feedback is important. We will pass your comments along to the rest of our Olay team.
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Complete Lotion Moisturizer, Sensitive with Sunscreen SPF 15
$13.49